Last updated: 21 January 2021
This Privacy Policy explains how petloversmarket.co.za collects, shares, and uses any information that relates to you when you use our Site, engage with us on social media, or otherwise interact with us (your “Personal Data”). This Privacy Policy also explains the rights you have concerning the Personal Data that we process and how you can exercise these rights.
We use Your Personal data to provide and improve petloversmarket.co.za’s service. By using petloversmarket.co.za’s service, You agree to the collection and use of information in accordance with this Privacy Policy. If You do not agree to this privacy policy, or to any changes We may subsequently make, please immediately cease accessing Our Site.
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
| 1: | Terminology |
| To the best of its ability, petloversmarket.co.za does not use any ambiguous or misinterpretable terminology. “We”, “Our”, “Us”, “Website”, “Site” or “PLM” refers to petloversmarket.co.za for use of the services and products provided on the petloversmarket.co.za website “You”, “User”, “Customer”, “Buyer” or “Member” refers to an individual who has purchased or intends to purchase products and/or services through PLM. “Member” refers to an individual who has registered on PLM and has an activated Profile. “Profile” refers to the information We have recorded regarding a Customer, Buyer and/or Member. “Goods” and “Product(s)” refers to the products and items We sell through PLM. “Order” means a request by You to purchase Goods from Us. | |
| 2: | Principles |
| PLM manifests its commitment to privacy and data protection by embracing the following principles. – PLM uses Personal Data lawfully, fairly, and in a transparent manner. – PLM collects no more Personal Data than necessary, and only for a legitimate purpose. – PLM retains no more data than necessary or for a longer period than needed. – PLM protects Personal Data with appropriate security measures. We abide by the Protection of Personal Information Act, No. 4 of 2013 (“POPI”) in the Republic of South Africa.It is not intended that any provision of this Privacy Policy contravene any provision of POPI or any other data protection legislation. Therefore, all provisions of this Privacy Policy must be treated as being qualified, to the extent necessary, to ensure that the provisions of POPI or any other data protection legislation are complied with. | |
| 3: | Data We Collect |
| This policy applies only to information collected on the Site. We collect two types of information from visitors to our websites: – Personal Data. – Non-personal Data. “Personal Data” is information that identifies you personally and that you provide to us, such as your name, address, telephone number, email address, and sometimes your Internet Protocol (IP) address. We may collect this information when you create a profile on our Site, visit our Site, or complete a purchase. “Non-personal Data” can be technical in nature. It does not identify you personally. Examples of non-Personal Data may include (but are not limited to) cookies, web beacons, and demographic information. | |
| 4: | Usage Data |
| To improve your experience with our Site we may also collect information on how you navigate the Site, information about your connection, and the technical means you use to access our Site. This data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Site by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. | |
| 5: | Location Data |
| We may use and store information about your location if you give us permission to do so. We use this data to improve and customize your shopping experience. You can enable or disable location services when you use our Service at any time by way of your device settings. | |
| 6: | Tracking & Cookies Data |
| We use cookies and similar tracking technologies to track the activity on Our Site and We hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from our Site and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze Our Site. You have the ability to either accept or decline the use of Cookies on Your browser, whether You are registered with Us or not. Typically, You can configure Your browser to not accept Cookies. However, declining the use of Cookies may limit Your access to certain features of the Site. For example, You may have difficulty logging in or using certain interactive features of the Site. Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. Learn more about cookies: [All About Cookies] (https://www.termsfeed.com/blog/cookies/). We use both session and persistent Cookies for the purposes set out below: | |
| 6.1: | Necessary / Essential Cookies |
| Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. | |
| 6.2: | Cookies Policy / Notice Acceptance Cookies |
| Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website. | |
| 6.3: | Website |
| Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. | |
| 6.4: | Tracking and Performance Cookies |
| Type: Persistent Cookies Administered by: Third-Parties Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them. | |
| 6.5: | Targeting and Advertising Cookies |
| Type: Persistent Cookies Administered by: Third-Parties Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy. | |
| 7: | Data Use |
| PLM uses the collected data for various purposes: – To provide and maintain Our Site, including to monitor the usage of Our Site. – To manage Your Account: to manage Your registration as a User of the Site. The Personal Data – You provide can give You access to different functionalities of the Site that are available to You as a registered user. – For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Site and to screen Our orders for potential risk or fraud. – To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. – To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. – To manage Your requests: To attend and manage Your requests to Us. – To notify you about changes in policies and order details – To gather analysis or valuable information so that we can improve our Site and services – To monitor the propriety of Site usage – To detect, prevent and address technical issues We may share your personal information in the following situations: – With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of Our Site, to show advertisements to You to help support and maintain Our Site, to advertise on third party websites to You after You visited Our Site, for payment processing, to contact You. – For processing payments: We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. – For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. – With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honour this Privacy Policy. – Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. – With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. – With other Users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all Users and may be publicly distributed outside. If You interact with other Users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other Users will be able to view descriptions of Your activity, communicate with You and view Your profile. | |
| 7.1: | Analytics |
| We may use third-party Service providers to monitor and analyse the use of Our Site. | |
| 7.1.1: | Google Analytics |
| Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of Our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page. | |
| 7.2: | Advertising |
| We may use service providers to show advertisements to You to help support and maintain Our Site. We do not share Your Personal Information with any advertisers, unless You specifically provide Us with consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any Personal Information. | |
| 7.2.1: | Google AdSense & DoubleClick Cookie |
| Google, as a third party vendor, uses cookies to serve ads on our Service. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page. | |
| 7.2.2: | Behavioural Remarketing |
| The Company uses remarketing services to advertise on third party websites to You after You visited our Service. We and Our third-party vendors use cookies to inform, optimize and serve ads based on Your past visits to our Service. | |
| 7.2.2.1: | Google Ads (AdWords) |
| Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page. Google also recommends installing the Google Analytics Opt-out Browser Add-on – \- for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page. | |
| 7.2.2.2: | |
| Twitter remarketing service is provided by Twitter Inc. You can opt-out from Twitter’s interest-based ads by following their instructions. You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page. | |
| 7.2.2.3: | |
| Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page. To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: “Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA , the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe , or opt-out using your mobile device settings.” For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy. | |
| 7.3: | Email Marketing |
| We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us. We may use Email Marketing Service Providers to manage and send emails to You. | |
| 8: | Data Storage, Transfer, and Retention |
| The Personal Data that we collected from You is generally stored within a country of the European Union or the European Economic Area (“EU/EEA”), or the United States of America (“USA”), but may also, whenever necessary, be transferred to and processed in a country outside of the EU/EEA or USA. Any such transfer of Your Personal Data will be carried out in compliance with applicable laws and without undermining your statutory rights. Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction. If You are located outside and choose to provide information to Us, please note that We transfer the data, including Personal Data, to and process it there. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. PLM will take all the steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. We will hold on to Your information for as long as You continue to be a PLM customer and for as long as We are required to keep it to ensure we meet Our legal requirements across the globe. | |
| 9: | Data Access |
| Your Personal Data is available and accessible only by those who need the data to accomplish the intended processing purpose. To the extent necessary, your Personal Data may be shared with suppliers and subcontractors (processors and sub-processors) carrying out certain tasks on PLM’s behalf and with independent third-parties, including, but not limited to, using personal information you share with us or that we indirectly collect to verify your identity and for fraud prevention purposes. | |
| 10: | Data Security |
| The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. | |
| 11: | Data Disclosure |
| Under certain circumstances, PLM may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). | |
| 11.1: | Behavioural Remarketing |
| PLM may disclose your Personal Data in the good faith belief that such action is necessary to: – To comply with a legal obligation – To protect and defend the rights or property of PLM – To prevent or investigate possible wrongdoing in connection with the Site – To protect the personal safety of users of the Site or the public – To protect against legal liability | |
| 12: | Your Data Protection Rights |
| 12.1: | Right to access |
| You have the right to request information about the Personal Data we hold on you at any time. You can contact PLM and we will provide you with your Personal Data via e-mail. | |
| 12.2: | Right to portability |
| Whenever PLM processes your Personal Data, you have the right to get a copy of your data transferred to you or to another party. This only includes the Personal Data you have submitted to us. | |
| 12.3: | Right to rectification |
| The Company uses remarketing services to advertise on third party websites to You after You visited our Service. We and Our third-party vendors use cookies to inform, optimize and serve ads based on Your past visits to our Service. | |
| 12.4: | Right to erasure |
| You have the right to erase any Personal Data processed by PLM at any time except for the following situations: – you have an ongoing matter with Customer Service – you have an open order which has not yet been shipped or partially shipped – you have an unsettled debt with PLM, regardless of the payment method – if you are suspected or have misused our services within the last four years – your debt has been sold to a third party within the last three years or one year for deceased customers – your credit application has been rejected within the last three months – if you have made any purchase, we will keep your Personal Data in connection to your transaction for book-keeping purposes | |
| 12.5: | Your right to object to processing based on legitimate interest |
| You have the right to object to the processing of your Personal Data that is based on PLM’s legitimate interest. PLM will not continue to process the Personal Data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims. | |
| 12.6: | Right to restriction |
| You have the right to request that PLM restricts the process of your Personal Data under the following circumstances: – if you object to processing PLM’s legitimate interest, PLM shall restrict all processing of such data pending the verification of the legitimate interest. – if you have claimed that your Personal Data is incorrect, PLM must restrict all processing of such data pending the verification of the accuracy of the Personal Data. – if the processing is unlawful you can oppose the erasure of Personal Data and instead request the restriction of the use of your Personal Data instead – if PLM no longer needs the Personal Data but it is required by you to defend legal claims. | |
| 13: | Exercise Your Rights (Contact Us) |
| We take data protection very seriously as confirmed in the above policy. Should you have any further questions, please do not hesitate to contact us via [email protected] . We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. |